General Terms and Conditions



The website is an online store that shares information and offers the possibility to order, purchase and receive the products sold by the operating company Balar AD that has the following details: Bulgarian Unified Identification Code: 201022005; VAT: BG201022005; registration address: 5 Stara Planina Str., village Skalitsa, Yambol region, post code 8645, Bulgaria; tel.: +359 88 245 524.

The current Terms and Conditions provide information regarding the rights, limitations and responsibilities of the visitors during their use of the services offered by this website. Each visitor who uses the links of the website – with the exception of the one linking to these Terms and Conditions – is bound by the rules of the Terms and Conditions until (s)he leaves the website. 

Balar AD reserves the right to make amendments to the information on the website and the Terms and Conditions without prior notice. The publication of the updated text shall be considered as a notice.



1.     How to order

  • You may order our products using the most convenient way for you: by telephone (+359 886 920 664), by email (, or by using the online store.

  • If you would like to make an order through the online store, please follow the steps below.

    • Step 0: add a product / products to the Shopping Cart by selecting the desired amount. Review your Cart and after making sure that these are the products of your choice, click the "Checkout" button. The products that are “Out Of Stock” cannot be ordered.

    • Step 2: Fill in the necessary information (first name, surname, e-mail address, telephone number, and address) in ‘Payment information’. If your delivery and payment address are the same, mark the corresponding box.

    • Step 3: You may add a comment to your order or a clarification related to the delivery in the “Additional information” box. If you would like to request an invoice, please use this box to fill in the necessary data of the legal entity that will receive the invoice. 

    • Step 4: Select your preferred ‘Payment method’: ‘Cash upon delivery’ or ‘Bank transfer’. When paying by ‘Cash upon delivery’, you pay the due amount to our partner courier firm upon delivery. When paying via ‘Bank transfer’, you transfer the due amount by online banking or at a cashier counter at a bank to the bank account number written below. Your name must appear in the transfer form as the originator, and the number of the order must appear in the reference form.

       Balar AD
       Bank: Raiffeisenbank (Bulgaria) EAD
       IBAN: BG54 RZBB91551034009400

    • By clicking ‘Continue’ you declare that you have read and understood the Terms and Conditions and Privacy Policy and accept them in full.

    • Step 5: Review your order and click ‘Confirm’. By clicking ‘Confirm’ you are performing an act binding you (the user) and Balar AD by virtue of a contract subject to the Terms and Conditions described in this page, as well as to the Law on Consumer Protection of the Republic of Bulgaria.

    • You will receive an automatic email within 24 hours confirming that we have received your order.

  • After we process Balar AD your order one of our representatives will call you on telephone number you have provided in order clarify the final details of the shipment, such as the type and number of the items ordered, shipping costs and final amount. After the shipment has been sent, you may receive a waybill number which allows you to track the delivery status.


2.     Prices and payment method

  • The total price of your purchase as shown on the website is the sum of the price of all purchased products without the shipping costs.

  • All prices are in Bulgarian leva (BGN) including VAT.

  • The final price of the delivery package comprises of the sum of the price of all purchased products plus the shipping costs. You may choose to add an insurance fee of 0.6% of the total price of the purchase.

  • If you have opted to pay ‘Cash on delivery’, you pay the final amount at the moment of receipt of the shipment. When paying in cash on delivery, the courier, a licenced postal operator within the meaning of the Law on Postal Services, gives you a postal-money-transfer document. You shall retain this document as it replaces the receipt and serves as a proof of payment.

  • If you have opted to pay via ‘Bank transfer’, we will send the purchased product(s) as soon as we receive the amount in our bank account. Typically, a bank transfer takes one to two working days, while transfers from a foreign bank account may take longer.


3.     Terms of delivery

3.1  Delivery method

  • We deliver to everywhere in the country. Deliveries to EU countries are made after the details have been specified with our representative by telephone.

  • Most of the products are in stock. However, the information about the available amounts is not updated regularly. We will inform you about the availability of your desired product(s) after we receive your order.

  • The purchased products are shipped by the courier firms Econt Express OOD and Speedy AD to the delivery address specified by the customer or to an office of the courier firm.

  • The exact time for delivery and shipping costs depend on the delivery address. Delivery is within two days of dispatch. Please, note that each order requires technical lead time. In this regard, orders placed after 3 pm are likely not to be received the next day.

  • After receiving your order, we will contact you to confirm the order and inform you about the final price and delivery time. In the case of circumstances leading to a delay in the execution of the order, we will inform you in due time.

  • You may find sample shipping costs on the websites of our partner courier firms:

  • The courier firm will inform you about the exact day and time of delivery via a text message or a telephone call. Fixed day and time deliveries and express deliveries are charged extra.

  • You may track the status of your shipment by the waybill number provided by the courier firm or by calling us at +359 886 920 664.

  • In case of problems with delivery due to a fault on our side, all additional costs are at our own expense.

3.2.  Returns

  • You have the right to ask the courier to review the shipment before payment. The courier will wait for you to open the package and check it. If you find any breakage, missing items, or discrepancies between the ordered and received products, please let us know on +359 886 245 524 or email and fill in the complaint form provided by the courier. 

3.2.  Right of refusal 

  • According to the Law on Consumer Protection, you have the right to cancel and return the purchased product(s) within 14 days from the date of receipt, only if the product(s) remain intact.

  • If you wish to return the goods purchased, please contact us at +359 886 245 524 or email We will send you a withdrawal form which you must complete and send to us before you return the goods.

  • To meet the deadline you shall send back or hand over the goods before the expiry of the 14-day period.

  • We will refund the value of the returned products and shipping costs within 14 days of receipt of the returned shipment. The refund will be transferred to your bank account.

  • The shipping costs for the return of the product(s) are at your own expense.

  • The right of withdrawal within 14 days does not apply to the delivery of custom-made bottles using our label branding services.



  • Users may use the resources of the website, subject to the limitations described in these Terms and Conditions and other general restrictions.

  • The information on the website is subject to the copyright of the company operator. Downloading or printing pages from the website is permitted insofar as the Law on Copyright and Related Rights is not violated. The users of the website are not allowed to copy, distribute or use texts, pictures, images or parts of the website without the explicit authorisation of the company operator. It is prohibited to use a screenshot of the website without the consent of the company operator. Users are not allowed to use automated systems programs to download any information from the website without the consent of the operator, nor to upload fictitious information on the website (flood).

  • Users do not have the right to engage in actions that violate generally established rules of communication, engage in malicious acts, spread viruses, and perform other activities that violate or harm the rights or interests of third parties. They have no right to maliciously execute orders on behalf of another person without their consent.

  • Users are not allowed to distribute pornographic materials, images or other information protected by the copyright / intellectual property of third parties, misappropriated information or any material that violates property or non-property rights and interests of third parties or one that severely disrupts civil and public order.


Balar AD is not responsible for:

  • Any possible accidental errors related to the updates of the information performed on the website; 

  • Any consequences and damages caused by or in any way related to the access or use of this website;

  • The protection of the information on the website from computer viruses or other threats. The information provided on the website is in accordance with the legislation in force; its use by visitors is voluntary and on their own initiative;

  • The completeness, validity and nature of the information contained on the sites to which the website links (hyperlinks);

  • Any possible damages suffered by the user when using the services on the website; 

  • Sudden depletion of goods available on stock;

  • Delay or failure to fulfil their obligations for reasons beyond the control of the company operator. 

The company operator is obliged to observe the arrangements with the user of the webstie with due care.




In relation to the entry into force of the General Data Protection Regulation (EU) 2016/679 (Regulation / GDPR) on 25 May 2018, we would like to inform you that the team of Balar AD is committed to protecting your personal data. Before sending us your personal information, we recommend that you read this Privacy Policy which will explain how and what personal information we process as part of conducting our business.

In order to purchase a product from this website, you must provide the information we require. By entering any information on this website you declare and guarantee that you (1) are at least 18 years old; (2) use your real identity; (3) have provided only true, accurate, up-to-date and complete information.



The administrator of the personal data shared by you and processed by us within the meaning of GDPR is Balar AD, a company established and existing under the legislation of the Republic of Bulgaria, with a Unified Identification Code 201022005 and a registered office in Bulgaria, village Skalitsa, Yambol region, post code 8645, 5 Stara Planina Str.

When you contact Balar AD through a purchase through the online store or by sending a message via the online contact form, we will process the following information that you have provided to us:

  • Name and surname
  • Telephone
  • Address
  • E-mail address
  • Your preferred products and services



Balar AD collects and processes your personal information with the aim to:

  • Enter into and execute a contract for the purchase and sale of goods or branding services 
  • Improve our services operations over time;
  • Process and respond to customer complaints / inquiries / returns;
  • Fulfil its legal obligations upon request / inquiry / audit by a competent authority.

Your personal data is processed on the following grounds under Article 6 of Paragraph 1 of the Regulation:

  • Fulfil its legal obligations upon request / inquiry / audit by a competent authority.
  • You have given your explicit consent to the processing of your personal data;
  • Fulfilment by the administrator of the obligations under a contract with you (purchase and sale);
  • Compliance with the legal obligations that apply to the administrator;
  • The data are needed for the purposes of the legitimate interests pursued by the administrator.

When we process data based on your consent, your personal data are only processed if you have given your individual, explicit, informed, and unambiguous consent to the processing.

The processing of data is carried out for specific, well-defined purposes, lawfully and in good faith and cannot be further processed in a manner that is incompatible with those purposes.



1.   Third parties who process personal data on behalf of Balar AD on the basis of a contract with Balar AD or who have direct / indirect access to your personal data:

  • transport / courier companies with a view of fulfilling our contractual obligations to deliver goods your ordered; 
  • accounting firms with a view of fulfilling a request to prepare / process accounting documents; 

2.     Other data controllers who may process your data on their own behalf and to whom Balar AD may provide your personal data:

  • Competent authorities, which by virtue of a legal act have the power to require from Balar AD the provision of information, including personal data. For instance, these may include, a Bulgarian or foreign court of justice and various supervisory / regulatory authorities such as the Commission for Consumer Protection, the Communications Regulation Commission, and organisations with the authority to protect national security and public order.



The administrator stores your personal data for no longer than the time required to complete the order from the online store. Upon completion of the order, the administrator takes the necessary care to delete and destroy all your data without undue delay or to anonymise it (i.e. to bring it into a form that does not reveal your identity).

The administrator shall keep your personal data shared when making an online order for a period of five years for the purpose of protecting the administrator's legal interests in legal or administrative disputes with users of the online store, while the accounting documents shall be kept for the relevant statutory period.

The administrator will notify you in the event that an extension the data retention period is required for the purpose of fulfilling a regulatory obligation, for the legitimate interests of the administrator or for other reasons.




It is important to know that you can withdraw your consent to the processing of personal data at any time by emailing us at If you have an order in the process of execution, you can withdraw your consent only after the order has been successfully completed.

As a data subject, you have the right to access your personal data that are being processed, as well as any information related to the collection, processing and storage of this data.

You may contact us to request that your personal data be corrected or deleted when the retention of your data ceases to be necessary for the purposes for which it was collected or otherwise processed. Where personal data could be lawfully processed in order to exercise an official obligation on behalf of the administrator or for reasons relating to the legitimate interests of the administrator, you shall still be entitled to object to the processing of your personal data.

In the event of a violation of your rights stated in the aforementioned or derived from the applicable data protection legislation, you have the right to file a complaint with the Commission for Personal Data Protection of the Republic of Bulgaria as follows:

Name: Commission for Personal Data Protection of the Republic of Bulgari
Registered office: 2 Prof. Tsvetan Lazarov Str., 1592 Sofia
Correspondence address: 2 Prof. Tsvetan Lazarov Str., 1592 Sofia
Phone: +359 2 915 3 518

Balar AD may amend the Privacy Policy by posting a notice on this website.




In order to improve efficiency, the website uses cookies, a common practice for most websites around the world. Balar AD has a strict policy in line with the new requirements of the European Union. This page explains what information cookies gather, how we use it, and why we sometimes need to store these cookies. We will also share with you how you can prevent these cookies from being stored, although this may reduce the functionality of this website.


Cookies are information temporarily stored in your browser or mobile application. They are small text files about a user's actions, preferences, or other activity when visiting a website. The information stored on cookies is completely anonymous and/or inaccessible to Balar AD and is used for strategic purposes. 

Cookies help to ease the use of the website as they eliminate the need for the users to enter their preferences each time they visit the site or move from one page to another. Cookies allow the website to function smoothly, monitor irregularities and identify opportunities to optimise the way the website delivers information and communicates with users.

II.              TYPES OF COOKIES

The website uses one or more of the following types of cookies as needed:

1.     Strictly necessary cookies

These are cookies without which the operation of the site is impossible or at high risk. These include cookies used for navigating the website and saving the completed information as you move between its different parts, for example, when using the online store.
Strictly necessary cookies are also those that ensure the security of the connection and protection against unwanted external interference. These types of cookies are often referred to as temporary or session cookies because they are temporarily stored and disappear after the browser session closes.

2.     Functionality cookies

This category of cookies serves to improve the quality of service and to allow the website to comply with the user's personal preferences. Functionality cookies include device recognition cookies, language preference and font size preferences, etc. These types of cookies can be stored for a longer time on the device and can be used in more than one browser session and are called persistent. 

3.     Third-party cookies

In some cases, we use cookies provided by trusted third parties. 
This website can use Google Analytics, which is one of the most common and trusted analytics solutions on the web. It helps us understand how you use our website and how we can improve your visit. Cookies may track information about time spent on the website and the pages you visit so that we can continue to produce content that is of interest to you.
For more information on Google Analytics cookies, please visit the official Google Analytics website.

4. Others

When selling products, it is important for us to have statistics about how many of the visitors make a purchase. This cookie information is important to you because it allows us to make more accurate business forecasts and to guarantee the best possible price for our products.

Any information stored on cookies and accessed by our servers is used for the above purposes only and is not shared with third parties and companies.


As a user, you have the option to control the use of cookies, delete the cookies stored on your device, and disable the use of cookies in advance. If you want to know when your computer is receiving a cookie, you can adjust the cookie notification settings of your browser. This will allow you to accept or decline a cookie. Your computer may be set to reject all cookies. If you want to know how to do this, visit



If you have any questions or concerns about our compliance with our Privacy Policy and Cookie Policy, or if you would like to make recommendations or comments about improving the quality of these policies, please email us at


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